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Delaware County Emergency Communications
About the Delaware County Emergency Communications Center Delaware County Emergency Communications Center, also known as, Delaware County E911, operates 24 hours a day, seven days a week and is responsible for answering all 911 and non-emergency calls for the citizens of Delaware County, Indiana. Communications personnel also dispatch Police, Fire, and Emergency Medical Services for the city of Muncie and rural areas of Delaware County. The citizens of Delaware County are provided quick access to emergency services by a team of 38 personnel.
The Emergency Communications Center (ECC) is the county's central command post to manage and coordinate major events and emergency responses. Equipped with three, wall mounted LCD screens displaying situational awareness applications; the center was designed for command and control purposes.
The ECC provides complete communications capabilities for all police, fire, medical, city and county emergency agencies. The center operates a world-class voice and data radio system, providing police and EMS/Fire personnel on the street, valuable information to help them respond quickly to emergency situations.
New World Computer Aided Dispatch (CAD) software enables personnel to display stored or current information and connect externally to state and federal databases. GPS mapping software allows the ability to track the location of 911 callers via landlines or GPS capable devices. Approximately 350,000 calls are processed annually through the communications center.
The ECC utilizes language interpretation services that can interpret more than 140 languages in the event a 911 is received and the operator encounters a language barrier. The center is also equipped with Teletypewriter (TTY), as used by the hearing impaired to read voice communications converted to text.
Eight workstations are equipped with a high-end radio switch allowing all public safety agencies to communicate or create an audio bridge for patching communications during a crisis. Each position is equipped with six PLANAR 20-inch flat screens with added touch-screen capabilities. T1 uplink allows the ECC to send and receive data from the National Crime Information Center (NCIC) as well as State and other entities throughout the Indiana.
Today, DC911 protects life and property by operating a world-class public safety communications system and by coordinating and managing emergency situations. The agency continues to evolve as a progressive communications and operations center dedicated to the community it serves.