Delaware County, Indiana

Heidi Knuckles is the Office Manager for Emergency Management. In addition to being the voice on the other end of every call to EMA and keeping the office operating smoothly on a daily basis, she makes sure that staff meets all training and reporting requirements as required by Indiana Department of Homeland Security. She also conducts a weekly outdoor warning siren verification program with a group of community volunteers to ensure the sirens are functioning. During Emergency Operations Center operations, Heidi serves as the Financial Section Chief and is responsible for financial tracking and accounting related to emergency and disaster response.

NIMS Training and Certifications
IS-244 Developing and Managing Volunteers
IS-242 Effective Communication
IS-241 Decision Making and Problem Solving
IS-235 Emergency Planning
IS-120 An Introduction to Exercises
IS-230 Fundamentals of Emergency Management
IS-240 Leadership and Influence