Delaware County, Indiana

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FAQs - Details

Question

What should I do if I am unhappy with the service I received from dialing 9-1-1?

Answer

If a caller is not satisfied with the services provided, they should ask to speak with the shift supervisor. If they have already disconnected, they can call back the same number they originally dialed and ask for the supervisor. The caller should explain to the supervisor the circumstances of the call and why they are not satisfied with the service they received. The shift supervisor is responsible to investigate the complaint, determine if 9-1-1 personnel acted properly or not, and if not to take whatever action they deemed appropriate to address the issue. Complaints can also be reported using the Customer Service Action System linked below. With this system, comments and complaints can be submitted and tracked so that you are aware of how the complaint was resolved.

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